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Frequently Asked Questions

Questions frequently asked by our guests

Questions and Answers, for guests and owners, to guarantee the utmost security on the services offered by LagoVacanze.

Frequently Asked Questions about how to make a booking on LagoVacanze

How can I make a booking for one of your residences on Lage Garda?

Choose the resort you prefer, set the dates of your arrival and departure, the number of people and the services desired. At this point, you will be shown available solutions with the corresponding prices, if you like the offer, you can finalise the booking.

How can I see the price?

After inserting the dates of your stay, you will see a list of residences available next to the prices, clearly indicated.


Why can’t I select a shorter period for my stay?

Every host defines the minimum and maximum number of days for a booking. Try and change the selected period. Some hosts offer stays only for 7 days at least. In any case, it is always possible to sent a request to ask whether a place is available for different dates.
We will answer you in a short time to find a solution.
How do I know if my booking has been confirmed?
At the end of the reservation process, a confirmation page will appear. You will also be sent an email with all the data of the booking

How do I know if my booking has been confirmed?

At the end of the reservation process, a confirmation page will appear. You will also be sent an email with all the data of the booking

Can I change a booking?

In case you have to change a booking, you can send us an email and we’ll see if any change is possible.
We will let you know whether the change is possible or not and if so, we will tell you if any price variation is applied.

Can I cancel my reservation?

Yes, it is also easy. You’ll just need to send us an email.
However, before changing anything, remember to check on what conditions the cancellation is possible.
Not-refundable solutions and other special offers may have a special cancellation policy.
You can find all the specific information on cancelling any kind of booking right next to its type.

Do you have a special cancellation policy?

You find all the specific information on cancelling any booking next to the type of residence selected.

Frequently Asked Questions about prices and payment methods

How is the price of my booking determined?

The final price is determined by various factors, including: the price of a single night, which is decided by the host and varies according to the season;

  • Cleaning expenses must be paid, that is the costs applied for the final cleaning of the place.
  • Additional costs; which are determined by your choices on the kind of household linen, any extra beds, etc.

Do I need to pay a deposit?

Yes, the deposit must be paid and varies according to the kind of place you are renting. It will be paid in cash at the arrival and will be given back at the end of your holiday after the inspection of the place at the check-out.

What is included in the price?

All the services listed under the type of residence are included in the price. Always included are the use of the swimming pool (when there is one), electricity, water, gas and air conditioning. Always excluded are bed linen and towels.

Can I book without a credit card?

Yes, it is possible to book without a credit card. You will need to pay with a bank transfer or in cash at arrival.

Frequently Asked Questions about holiday houses on Lake Garda

Will I find kitchen tools?

Our residences are always provided with the necessary tools for cooking and with tableware.

Where can I find the structure’s contact details?

If you can’t find the information you need, contact our Customer Service via phone or email: we will be happy to forward your request to the specific structure on your behalf.

We will be travelling with kids. Is it possible to have extra beds/cradles?

Yes, it is possible. We provide this kind of service: you’ll just need to tell us your special needs when you book.

Can we take pets with us?

In the description of any flat, it is indicated whether it is possible or not to take small pets.

Where can I find information regarding activities and initiatives to plan during the holiday?

Inside our website, under “Experience”, you will find some suggestions for your stay. Our staff will provide you with any information you might need once you have come and at any time.

Frequently Asked Questions by Estate Owners

What is published on the website LagoVacanze?

Every advertisement contains what is necessary to rent your estate and make a profit. There is also a special space for high-resolution photographs, an interactive map and a calendar for bookings.

What do I need to do to advertise my property?

Contact our staff via email or telephone, an employee will contact you as soon as possible.

Who will stay in my property?

You will host guests of all nationalities.

Can I use my estate for short periods?

Yes, of course. Tell us the dates in which your house won’t be available in advance: we well see to it that the dates are reserved.

How to you guarantee that there is no damage to my property?

We ask for a deposit to all guests and we give it back only after checking that there is no damage.

Will I be able to personally change and manage my ad?

If you have requests or suggestions to modify your ad contact our staff and you will be contacted back as soon as possible.